After go live, technical ownership can become fragmented between the customer, the Business Partner, infrastructure providers, software publishers, and internal teams.
Whether you are a company protecting your own SAP Business One environment or a Business Partner extending your post go live service model, Fonseca Advisers helps create a clearer, more controlled support framework.
Managed Services is a recurring post go live support model designed to help maintain the stability, performance, and supportability of SAP Business One and supported add on environments.
The service includes infrastructure system assessment, Level 1 to Level 3 technical support, supported customization repair, annual system upgrade governance, Service Delivery Manager coordination, and DB administrative services when DB Management Studio Managed Services is selected.
For companies, this means clearer ownership after go live and a more reliable path for technical support and system maintenance.
For Business Partners, it provides a structured delivery extension for supported SAP Business One and Boyum environments, with defined scope, communication channels, escalation paths, and service boundaries.
Why choose Post-Go-Live Managed Services
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key features
Why work with fonseca advisers?
Why work with fonseca advisers?
Let’s bring your vision to life.
Frequently asked questions
Post Go Live Managed Services is a recurring support offering designed to help maintain the stability, performance, and proper functioning of a live SAP Business One and supported add on environment after go live.
Fonseca Advisers offers SAP B1 with DB Management Studio Managed Services and Supported Add Ons Managed Services. Functional Services are available separately for solution, remediation, and business process related work.
Managed Services may include infrastructure system assessment, Level 1 to Level 3 technical support, supported customization repair, one annual system upgrade upon request, Service Delivery Manager coordination, and DB administrative services when selected.
Supported add ons may include BEAS, Produmex WMS, B1UP, Print & Delivery, and Add-ons created by Fonseca Advisers.
No. Functional Services are separate billable services used for solution design, remediation, requirements gathering, configuration, UAT assistance, go live assistance, training, and new or modified business workflows.
No. New requirements, enhancements, modifications, additional configurations, new workflows, and functional consulting are not included in the Managed Services retainer. These items require a Change Request or a separate Functional Services engagement.
Yes, but only when the customization was created by Fonseca Advisers or validated by Fonseca Advisers. Third party customizations must be assessed before they can become supported.
Database administrative services are included only when DB Management Studio Managed Services is selected. These services may include backup configuration, backup verification, restoration testing, health checks, performance checks, and selected DB Management Studio user administration.
Yes. One annual system upgrade may be provided upon customer request. Unused upgrades do not carry over, and upgrade related functional UAT assistance is handled separately through Functional Services or a Change Request.
Yes, but the environment must be reviewed first. For accounts not implemented by Fonseca Advisers, a GAP Analysis or assessment may be required to understand the system workflow, customizations, risks, and supportability before Managed Services can begin.
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Contact us now to implement a governed Managed Services framework that keeps your system stable, supportable, and under control.